1. Hours of Operation & After-Hours Service

• Regular Business Hours: Monday through Friday, 8:00 AM to 5:00 PM.

• After-Hours / Weekend Work: Requests for work outside regular business hours or on weekends will incur an additional $50 after-hours service fee.

• Emergency Services: We offer emergency services at a $300 trip fee, which includes the first hour of work. Additional time will be charged at our standard emergency rate.

2. Cancellations & No-Show Policy

• 24-Hour Cancellation Window: Appointments may be canceled free of charge up to 24 hours before the scheduled time.

• Late Cancellations: Cancellations made with less than 24 hours’ notice will incur a $100 cancellation fee.

• No-Show Fees: Missed appointments (no-show) will be billed a $100 missed appointment fee.

3. Scope of Services

We provide a broad range of home repair and maintenance services across multiple trades, including (but not limited to):

• Doors & Windows

• Plumbing

• Electrical

• Appliances 

• Fixtures

• Cabinets 

• Countertops

• Carpentry 

• Flooring

• Masonry 

• Tile

• Interior Wall & Ceiling Coverings/Finishes

• Painting 

• Mounting

• HVAC

• Roofing

• Decks & Fencing

• Landscaping 

• Tree Removal

• Mailboxes 

• Pressure Washing

• Gutter Cleaning

• Holiday Lights & Decorations

• Welding & Solar

• Pools

• Junk Hauling

• General Labor

These services are available for both large and small projects. We do not hold specialized trade licenses for certain services such as plumbing, electrical, or HVAC.

4. Insurance & Licensing

• Insurance Coverage: We carry a $1,000,000 policy covering general liability, professional liability, and commercial auto.

• Licensing: All tasks offered and performed are within the scope of our Specialty Residential Small Remodel License. Work requiring specialized licensing (e.g., major electrical or HVAC) may be referred to appropriately licensed subcontractors if needed.

5. Pricing & Payment

• Billing Structure:

o Most jobs are billed on a per-project basis with a set fee for standard work.

o Unskilled Labor Rate: $100/hour for tasks that do not involve specialized trades (e.g., basic demolition, hauling, clean up, assembly, etc…).

o Specialty Skilled Trades: Services such as plumbing, electrical, flooring installation, and locksmithing are excluded from the unskilled labor rate and are priced separately.

• Deposits: A 50% deposit is required for any job over $500 before scheduling can be confirmed.

• Estimates: We are happy to provide estimates for free if we are provided with enough information (description, pictures, videos, etc.) to do so accurately. We charge a $125 fee to visit the location for inspection and measurement. For jobs exceeding $500 that are approved and completed, the $125 estimate fee will be credited toward the final bill.

• No Price Matching: We do not match competitor pricing. Our focus is on delivering quality workmanship and value.

• Unexpected Changes: If any unforeseen repairs or additional work become necessary during the project, we will discuss the new costs and scope with the client prior to proceeding.

• Payment Terms:

o Due Upon Completion: Payment is due immediately upon completion of the job, before our technician leaves the property.

o Accepted Methods: Credit card, debit card, ACH transfer, check, or cash. Other methods may be accommodated by prior arrangement.

o Financing: We do not offer financing at this time.

6. Materials & Warranty

• Materials Provision:

o We typically supply all necessary materials for each project at fair market retail pricing.

o Costs for purchasing, handling, and transporting materials are built into our labor and/or project fees.

• Client-Supplied Materials:

o Clients may provide their own materials under specific circumstances; however, this voids any warranties on parts and labor for those materials, and the final cost may be adjusted if the materials deviate from the standard scope of work.

• Ownership of Leftover Materials: Any unused or leftover materials that we supply remain our property. We often purchase additional materials to account for waste or unforeseen issues to avoid project delays.

• Warranty:

o We provide a 1-year warranty on parts and labor supplied by us unless otherwise specified in writing.

o No additional free return trips or touch-ups are included once the job is completed and paid in full.

o If you are dissatisfied with the work performed, please contact Mason Gleason (Owner) directly to discuss remediation options on a case-by-case basis.

7. Scheduling & Priority

• Multiple Concurrent Jobs: Our teams handle multiple residential projects simultaneously. We prioritize jobs based on:

1. Emergency – Immediate threat to people or property.

2. Urgent – Non-life-threatening but necessary for basic functionality.

3. Standard – General tasks that do not impact basic functionality.

4. Low Priority – Cosmetic or convenience projects without a strict deadline.

• Rescheduling & Delays: If we must reschedule due to weather or other unforeseen circumstances, we will notify you as soon as possible and complete the job at the originally agreed-upon rate.

8. Appointment Logistics

• Reminders: We do not offer appointment reminders. It is the client’s responsibility to remember and prepare for the scheduled appointment.

• Presence of an Adult: For all interior work, an adult (18 years or older) must be present throughout the appointment.

• Site Preparation: Please ensure the work area is clear of personal items before our arrival. For liability reasons, our technicians will not move personal belongings. If large items need to be moved, inform us in advance so we can coordinate a separate fee and secure a signed disclaimer to release us from liability for any potential damage.

9. Permits

• We do not perform any work that requires permits at this time.

10. Liability & Indemnification

• Limitation of Liability: We are not responsible for any indirect, incidental, or consequential damages arising from our services. In no event shall our liability exceed the price paid for the specific service provided.

• Indemnification: By hiring our services, you agree to indemnify, defend, and hold harmless our company, employees, and agents from any and all claims, damages, or losses arising from or related to our work, except those caused by our sole negligence or willful misconduct.

11. Force Majeure

We shall not be liable for delays or failure to perform any obligation under these Terms & Conditions if the delay or failure is caused by acts of nature, government restrictions, strikes, labor disputes, war, or any other condition beyond our reasonable control.

12. Governing Law & Dispute Resolution

These Terms & Conditions are governed by the laws of the state in which the services are rendered. Any disputes arising from or related to our services shall be resolved through binding arbitration or small claims court if applicable.

13. Amendments & Updates

We reserve the right to modify these Terms & Conditions at any time without prior notice. The most current version will be posted on our website or made available upon request.

14. Contact Information

For questions or concerns regarding any aspect of these Terms & Conditions or our services, please contact:

• Main Office Phone: 317-997-0576

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By scheduling any service with us, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you need to schedule more than one job per trip, please contact us directly and we will be happy to get you a personalized quote reflecting a discounted service fee for multiple jobs in one trip.

Why should you hire us?  The best reason to hire Gleason Handyman Services for your home maintenance is because we are family owned and operated business right here in the heart of Tennessee with a plethora of experience.  We aren’t just chasing the next dollar, we’re redefining what it means to be a handyman business.